Acceptable Use Policy

1The short version

Run anything lawful that does not harm other customers. Do not send spam, host malware, run phishing pages, or infringe other people's copyright.

Where something you run is heavy rather than harmful, we will email you and talk about it before we touch anything. Suspension without warning is reserved for active harm.

2Content we will not host

Material that is unlawful in India, including content that infringes copyright or trademark, child sexual abuse material, and content inciting violence.

Phishing pages, fake login screens and sites impersonating a bank, a payment service, a government body or another business.

Malware, ransomware, exploit kits, credential stealers, and control panels for botnets. Security researchers analysing samples should talk to us first — there is a legitimate version of this and we will accommodate it on the right plan.

Open proxies, anonymising relays and services designed to disguise the origin of traffic on shared hosting.

3Email and spam

Send email only to people who asked for it. Bought, scraped or "co-registered" lists are not consent, and a single complaint-heavy send can get an entire server's IP address blocked — which is why this is the rule we enforce most firmly.

Every bulk message must carry a working unsubscribe link and must honour it promptly.

Shared hosting carries an hourly outbound limit, published on your plan's page and set on the server. If you are sending genuine bulk email — a newsletter with real subscribers — use a dedicated sending service. That is not us being unhelpful: deliverability from a shared server is poor, and you will get better results.

Do not forge headers or relay through someone else's server.

4Resource limits on shared hosting

Every account has its own CPU, memory and I/O ceiling enforced by CloudLinux. One account cannot take the server down for the others; the worst case is that it slows itself.

The disk, transfer, mailbox and database figures on each plan page are the values actually configured on the server, not a marketing number with a fair-use clause hidden behind it. When you reach one, you reach it — nothing is quietly throttled.

Backup storage is for your sites, not as a general archive. Cron jobs run no more often than every five minutes. Long-running background processes belong on a VPS, and we will tell you when you have outgrown shared hosting rather than letting you struggle on it.

If your site becomes genuinely popular, that is a good problem. We will move you to something that fits rather than suspending you for succeeding.

5Security obligations

Keep your software updated. An out-of-date WordPress plugin is the single most common way an account gets compromised, and most of the malware we clean arrives that way.

Use distinct passwords for your control panel, your database and your site admin. Do not leave installers, backups or database dumps in a web-accessible folder.

If your account is compromised we will help you find it, clean it and work out how it got in. We may take the site offline briefly while it is serving malware to visitors — that protects your reputation as much as our network.

6Reporting abuse

If something hosted by us is being used to harm you, write to support@greenhostinggo.com with the URL, what is happening and any headers or logs you have. We read these ourselves and act on them the same day.

A copyright complaint should identify the work, the infringing URL and your authority to act. We pass valid complaints to the customer and give them a chance to respond unless the material is plainly unlawful, in which case it comes down first.

7How we enforce this

Almost always by email: we tell you what we have seen, what needs to change and by when, and we help where the fix is not obvious.

We suspend without prior notice only where something is causing active harm — outbound spam in flight, malware being served to visitors, a phishing page collecting credentials, or an account taking the server down. Even then you get an email explaining precisely what we found, and a route back.

Repeated or deliberate breach ends the account under the Terms of Service.